In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.
By the end of the course, you should be able to meet the following objectives:
Summarize the general logic of Workspace ONE UEM issue troubleshooting
Describe when and why to use logs for troubleshooting1
Outline the best practices for Workspace ONE UEM console issue troubleshooting
Outline the steps of collecting Workspace ONE UEM Device Services logs
Summarize the process flow of VMware AirWatch® Cloud Connector™
Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
Understand the various methods for logging and troubleshooting supported device endpoints
Summarize the general troubleshooting logic of resolving Email Management issues
Troubleshoot VMware AirWatch® Secure Email Gateway™ or PowerShell related issues
Summarize the best practices of Application Management issue troubleshooting
Summarize the best practices of Content Management issue troubleshooting
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