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The purpose of the ITIL Intermediate certificate in Release, Control & Validation is to certify that the delegate has gained a thorough and detailed knowledge of the RCV processes, the structure and advanced concepts, and has comprehended the essential principles of ITIL based RCV practices for Service Management. When the delegate has completed this course, they should be confident in their ability to approach core RCV activities, such as:

• Mastering the key ITIL processes needed to smoothly transition additions and changes into your production environment
• Improve the success rate and throughput of changes by mandating fit-for-purpose review and approvals
• Ensure Change Management is responsive to business requirements without being bureaucratic
• Increase the volume of changes without increasing business risk using an improved Change and Release model
• Improve your organisations IT management experience by having advance knowledge of planned changes
• Manage risks effectively through the use of an effective change model and a functioning CMDB
• Reduce the risk of service changes by establishing detailed production assurance requirements
• Integrate IT project management and Application Development with Release and Change Management