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Certified IT Asset Manager (CITAM)

Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program. This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit. The course includes exam for CITAM certification.

By attending this course the attendee will be able to

Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program
specify and define the duties and responsibilities necessary to be an effective IT Asset Manager
be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program.

Course Outline

1 - COURSE OUTLINE

IAITAM and the Mission
ITAM Code of Ethics
Defining Primary Roles in an ITAM Program
IAITAM’s 12 KPAs
Relationships, Dependencies, and Benefits
KPA Interdependencies
Roles and Responsibilities
Creating Dynamic Job Descriptions for ITAM Programs
The Role of a Program Manager
Project Management Relationship Triangle
Sample Projects by KPA
Prioritization and the ITAM Program
Lifecycle Management
Process Building Best Practices
Gaining Executive Buy-in
Business Case Template
Maturity Assessment
ITAM as a Core Business Function

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Target Audience

TARGET AUDIENCE

Experienced IT Asset Managers

PREREQUISITES

Certified Software Asset Manager (CSAM)
Certified Hardware Asset Management Professional (CHAMP)

OTHER PREREQUISITES

IAITAM strongly recommends prior CSAM/CHAMP certification and/or a well-founded working knowledge of IT Asset Management and an understanding of the student’s organization’s business model. The course is not designed for the novice IT Asset Manager and is homework intensive. Online certification testing is available for students starting at 8 AM the day after class finishes; from this point the exam will be open for 14 days. However, it is suggested to take the exam as soon as possible following the course. Testing requires non-interrupted internet connection and may be taken at any time during the open period; once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete. One hundred (100) questions are on the IAITAM CAMP exam and a passing mark is achieved by attaining 85% or higher. Exam results are available immediately after completing the exam within the IAITAM Exam Center. One test retake is free of charge for those that fail to achieve pass status on the first attempt; retakes are available after a 24 hour window of the first attempt and must be completed during the 14 day open period. If the second attempt is unsuccessful, the exam may be repurchased at non-member pricing. No discounts apply. If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time seven (7) day extension can be purchased for $50USD; this option must be completed before the initial 14 day window expires. If certification is not achieved or exam time frame lapses then students will have one year to purchase the exam again. After one year has expired, the course must be purchased and may be acquired at membership pricing. Purchase of this course also includes a self-pace edition of Certified Asset Management Professional CAMP course