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VMware Workspace ONE®- Integrating the Digital Workspace v20.x

This course will empower you with the foundational skills and knowledge needed to effectively implement the Workspace ONE solution to deliver the Digital Workspace experience. You will learn how to navigate and manage the VMware Workspace ONE® Access™ console, how to configure enterprise and productivity integration, Digital Workspace integration, authentication methods, access policies, web and virtual resource integrations, and single sign-on for a web resource.

By the end of the course, you should be able to meet the following objectives:

Identify and describe major components of the Workspace ONE solution
Navigate the Workspace ONE UEM console
Examine integrated components
Outline enrollment and endpoint management methods for each endpoint platform
Enroll and manage mobile devices and endpoints with the VMware Workspace ONE Intelligence Hub application
Provision and secure applications
Create and implement profiles and compliance policies
Manage email configurations
Integrate with content resources and provision access
Explain and analyze reporting and auditing
Summarize the general logic of Workspace ONE UEM issue troubleshooting
Describe when and why to use logs for troubleshooting
Outline the best practices for Workspace ONE UEM console and Enterprise Integration troubleshooting
Understand the various methods for logging and troubleshooting supported device endpoints
Summarize the general troubleshooting logic of resolving Email Management issues
Summarize the best practices of Application Management issue troubleshooting
Summarize the best practices of Content Management issue troubleshooting

Course Outline

1 - COURSE INTRODUCTION

Introductions and course logistics
Course objectives

2 - NTRODUCTION TO WORKSPACE ONE UNIFIED ENDPOINT MANAGEMENT

Outline the basic principles and capabilities of Unified Endpoint Management with the Workspace ONE Platform.
Summarize basic implementation of Workspace ONE UEM
Investigate Modern Windows Management with Workspace ONE UEM

3 - WORKSPACE ONE UEM CONSOLE

Outline features of the Workspace ONE UEM Console
Navigate the Workspace ONE UEM Console

4 - WORKSPACE ONE UEM ARCHITECTURE

List the common Workspace ONE UEM integration components
Outline the core components of Workspace ONE UEM
Outline the benefits of implementing Directory Services Integration
Summarize the benefits of implementing Certificate Authority Integration
Describe the benefits of implementing Email SMTP Integration
Describe the benefits of deploying Secure Email Gateway
Explain the purposes of deploying Unified Access Gateway
Describe the benefits of deploying VMware Tunnel™
Summarize the functions of Content Gateway

5 - MOBILE ENDPOINT ENROLLMENT AND MANAGEMENT

Outline UEM options
Configure Workspace ONE UEM for Endpoint Management
Enroll Mobile endpoints
Describe the functions and benefits of the Apple Device Enrollment Program
Outline the steps to enroll an Android Endpoint into Workspace ONE UEM with the out-of-box enrollment flow

6 - WINDOWS 10 ONBOARDING

Outline basic principles of Windows 10 Endpoint Onboarding
Onboard Windows 10 desktop with basic IT-driven and user-driven enrollment methods
Outline the steps of configuring Cloud Windows 10 Auto Discover Service
Summarize the steps of configuring Azure AD integration
Use Office 365 applications for Windows 10 desktop enrollment
Explain Windows 10 Desktop out-of-box enrollment

7 - MACOS ONBOARDING

Understand the prerequisites for macOS enrollment and onboarding
Describe several macOS onboarding flows
Prepare macOS endpoints of staging
Outline the available user-driven macOS onboarding methods
Outline the available IT-driven macOS onboarding methods
Outline the steps of integrating Apple Business Manager with Workspace ONE UEM

8 - SECURING AND CONFIGURING ENDPOINTS

Summarize the comprehensive endpoint and console security features provided by Workspace ONE UEM Console
Assess uses of administrative roles
Examine the proper use of profiles and resources for endpoint management
Explain Windows 10 policy management
Outline product provisioning
Configure compliance policies
Manage endpoints with Workspace ONE UEM
Use the Self-Service Portal to manage an endpoint

9 - APPLICATION ACCESS AND SECURITY

Describe the functions and benefits of using application management capabilities in Workspace ONE UEM
Summarize application management capabilities of Workspace ONE UEM
Plan a public application management strategy
Design an application security strategy
Examine the Windows 10 Business Store Portals role in your application management strategy
Deploy Win32 applications
Summarize the benefits of using VMware Workspace ONE® SDK
Email configurations
Describe the benefits of managing email with Workspace ONE UEM
Deploy managed email settings
Evaluate email integration models
Support the implementation of AirWatch Secure Email Gateway
Integrate PowerShell
Support Google Sync integration
Evaluate email compliance policy strategies
Describe the features and functionality of the Email Notification Service

10 - CONTENT AND RESOURCES IMPLEMENTATION

Describe the benefits of performing Content Management with Workspace ONE UEM
Summarize the functions and benefits of Workspace ONE Content
Evaluate the benefits of Workspace ONE Content
Access content and repositories from Workspace ONE Content
Support end user use of the personal content feature
Implement a content management strategy that allows for access on endpoints
Access internal repositories with the Content Gateway

11 - WORKSPACE ONE INTELLIGENCE AND UEM REPORTING

Summarize the features and functionality of Workspace ONE Intelligence
Evaluate the impact Workspace ONE Intelligence can have on a UEM strategy
Execute a report strategy
Outline the steps of integrating Syslog with Workspace ONE UEM
Weigh the benefits of a telecom management

12 - FUNDAMENTALS OF WORKSPACE ONE UEM TROUBLESHOOTING

Summarize the general logic of Workspace ONE UEM issue troubleshooting
Classify Workspace ONE UEM issues
Describe when and why to use logs for troubleshooting
Compare the different log levels
Identify the key factors of log collection
Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

13 - WORKSPACE ONE UEM CONSOLE TROUBLESHOOTING

Outline the best practices for Workspace ONE UEM console issue troubleshooting
Identify common Workspace ONE UEM console issues
Troubleshoot Workspace ONE reporting issues
Troubleshoot issues related to Group Management and Assignments
Troubleshoot issues related to System Settings and Admin Roles
Use the Console Event log for Workspace ONE UEM console issue troubleshooting
Collect and analyze Workspace ONE UEM console logs

14 - WORKSPACE ONE UEM ENTERPRISE INTEGRATION TROUBLESHOOTING

Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
Identify common Enterprise Integration issues
Troubleshoot issues related to AirWatch Cloud Connector
Troubleshoot issues related to Directory Services integration
Troubleshoot issues related to Certificate Authority Integration
Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console

15 - WORKSPACE ONE UEM ENDPOINT TROUBLESHOOTING

Summarize the endpoint connection topologies of different endpoint platforms
Describe endpoint troubleshooting best practices
Identify common endpoint issues
Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
Validate enrollment settings for endpoint enrollment
Troubleshoot endpoint connectivity issues
Validate the Hub Settings in the Workspace ONE UEM console
Summarize the general logic of troubleshooting profile lifecycle management issues
Outline common compliance policy lifecycle management issues
Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
Identify the categories and logging levels of certain Device Event log entries
Troubleshoot DEP enrollment issues

16 - WORKSPACE ONE UEM EMAIL TROUBLESHOOTING

Summarize the general troubleshooting logic of resolving Email Management issues
Identify common email issues
Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
Troubleshoot AirWatch Secure Email Gateway related issues
Troubleshoot PowerShell integration related issues
Troubleshoot issues related to Email Compliance Policy
Troubleshoot issues related to Email Notification Service
Outline the steps of collecting Secure Email Gateway logs and email server logs

17 - WORKSPACE ONE UEM APPLICATION TROUBLESHOOTING

Summarize the best practices of Application Management issue troubleshooting
Identify common Application Management issues
Troubleshoot issues related to Public Application management lifecycle
Troubleshoot issues related to Internal Application management lifecycle
Troubleshoot issues related to Apple Volume Purchase Program
Troubleshoot issues related to Windows Store for Business
Troubleshoot issues related to Per-App VPN
Collect and analyze Per-App Tunnel log

18 - WORKSPACE ONE UEM CONTENT TROUBLESHOOTING

Summarize the best practices of Content Management issue troubleshooting
Identify common Content Management issues
Troubleshoot issues related to AirWatch managed content management
Troubleshoot issues related to Content Gateway
Collect and analyze Content Gateway logs
Troubleshoot issues related to Admin Repository
Troubleshoot issues related to User Repository
Troubleshoot issues related to Workspace ONE Content Application

Actual course outline may vary depending on offering center. Contact your sales representative for more information.