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The purpose of the ITIL Intermediate certificate in Service Transition is to certify that the delegate has gained a thorough and detailed knowledge of transition principles, advanced concepts, and has comprehended the essential management requirements for practices in this phase of the Service Management Lifecycle. When the delegate has completed this course, they should be confident in their ability to approach core transition activities, such as:

• Gaining critical knowledge and practical guidance on ensuring that the introduction, deployment, and decommissioning of new or changed services is consistently well managed
• Integrate the Software Development Methodology with effective Release and Change Management practices
• Reduce the risk of service outages through management assessments and increased accountability
• Establish a holistic and responsive testing and validation practice and function in support of quality assurance
• Formalise a business focused evaluation process to ensure that both functional and non-functional requirements are met
• Identify and implement appropriate levels of control and separation of duties for the service transition to production