Salesforce Certification Preparation for Advanced Administrator (CRT211)

This course will help hone your knowledge of of next-level techniques to administer and manage Salesforce’s CRM capabilities through guided scenarios, lecture, and discussion.

When you complete this course, you will be able to:  

  • Configure data and application security.
  • Describe Sales Cloud and Service Cloud applications.
  • Implement business logic and process automation.
  • Build advanced reports and dashboards.
  • Apply data management best practices.
 

Course Outline
1 - SALESFORCE SECURITY AND CUSTOM OBJECTS
  • Restricting and extending object, record, and field access
  • Determining appropriate sharing solutions
  • Territory Management
  • Data relationships
2 - AUTOMATION, CHANGE MANAGEMENT, AND AUDITING
  • Process automation tools and best practices
  • Change management options
  • Sandboxes
  • Deployment tools
  • Auditing and monitoring
3 - ANALYTICS AND DATA MANAGEMENT
  • Creating reports
  • Report types
  • Dashboards
  • Data quality features and policies
4 - SALES, SERVICE, AND CONTENT APPLICATIONS
  • Products, price books, schedules and quotes
  • Forecasting
  • Salesforce Knowledge
  • Entitlements
  • Service Cloud console toolkit
  • Content management
5 - WRAPPING
  • Test preparation
  • Practice exam

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Contact Us For Price

Course Length: 1 Days

1. Choose a Date | 2. Click Enroll Now
Need Help Picking the Right Course? Give us a call! 781-388-9999
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When you complete this course, you will be able to:

 

  • Configure data and application security.
  • Describe Sales Cloud and Service Cloud applications.
  • Implement business logic and process automation.
  • Build advanced reports and dashboards.
  • Apply data management best practices.

 

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