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Mastering Positive Assertiveness

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

After completing this course, students will know how to:

Develop the necessary skills to communicate with confidence
Apply communication styles that maximize benefits
Augment your listening and hearing skills to increase engagement
Utilize that art of asking questions to elicit more from others
Leverage your body language for full communication
Make the best first impressions by looking, sounding and being confident

Course Outline

1 - WHAT IS ASSERTIVENESS?

Differentiating Self-confidence from Assertiveness
Understanding the Four Styles of Communication
What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2 - DIMENSIONS OF COMMUNICATION

Differentiating Listening from Hearing
Developing Emphatic Listening Skills
Utilizing Question Types – Open, Clarifying, and Closed
Converting Negative Thinking into Positive Thinking

3 - BODY LANGUAGE SAYS IT ALL

Managing Your Appearance
Understanding Non-verbal Communication
Making the Right First Impression
Speaking with Confidence
Relaxing and Reducing Anxiety

4 - DEALING WITH DIFFICULT SITUATIONS

Dealing with Difficult People
Building Rapport and Trust
Appreciating the Different Ways that People Send and Receive Information
Breaking Down Barriers and Building Consensus
Applying PEGASUS
Utilizing a Tactical Approach
Choosing the Proper Form of Communication

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Course Outline

1 - WHAT IS ASSERTIVENESS?

Differentiating Self-confidence from Assertiveness
Understanding the Four Styles of Communication
What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness

2 - DIMENSIONS OF COMMUNICATION

Differentiating Listening from Hearing
Developing Emphatic Listening Skills
Utilizing Question Types – Open, Clarifying, and Closed
Converting Negative Thinking into Positive Thinking

3 - BODY LANGUAGE SAYS IT ALL

Managing Your Appearance
Understanding Non-verbal Communication
Making the Right First Impression
Speaking with Confidence
Relaxing and Reducing Anxiety

4 - DEALING WITH DIFFICULT SITUATIONS

Dealing with Difficult People
Building Rapport and Trust
Appreciating the Different Ways that People Send and Receive Information
Breaking Down Barriers and Building Consensus
Applying PEGASUS
Utilizing a Tactical Approach
Choosing the Proper Form of Communication

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Contact Us For Price

Course Length: 2 Days

1. Choose a Date | 2. Click Enroll Now

Feb 18

Online LIVE, 8:00 am - 4:00 pm
NHCLC G2R

Mar 29

Online LIVE, 6:00 am - 2:00 pm
NHCLC G2R

May 13

Online LIVE, 6:00 am - 2:00 pm
NHCLC G2R

Jun 24

Online LIVE, 6:00 am - 2:00 pm
NHCLC G2R

Need Help Picking the Right Course? Give us a call! 781-388-9999

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